Refund policy

For a website policy, I'd make this very clear and protective, while avoiding wording that could accidentally imply you're refusing every possible refund under all circumstances.

Refund & Order Policy

By submitting an order and approving your first invoice, you acknowledge and agree that the initial invoice/payment is non-refundable. This includes payments made to begin production, secure materials, prepare artwork, and schedule your order.

Before production begins, customers have the opportunity to review and confirm their order details. Order approval and refund terms are also confirmed through email communication.

Print Verification

Once printing begins, we may provide photo verification of the printed product for customer review and confirmation. By approving the print through email or other written communication, you confirm that the print is acceptable and authorize production to continue.

If an Issue Occurs

If an approved order has a legitimate production issue, we will work with you to determine the appropriate resolution. Depending on the circumstances, the maximum refund available may be limited to the labor portion of the invoice. Payments for materials, blanks, setup, artwork, production preparation, or other completed services are not refundable.

Customers are responsible for reviewing and approving order details and print verification before production continues. Once production has been approved, changes or cancellations may not be eligible for a refund.

By placing an order, approving the first invoice, and/or approving print verification by email, you acknowledge and agree to these terms.