Terms and Services

  • Payment terms

    Every order requires a setup deposit before we start production. This covers screens, artwork prep, and other setup costs. Once the job is printed, we’ll invoice the remaining balance for labor, materials, and fulfillment. Orders will not be released until full payment is received.

  • Refund and Return Policy

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  • Refund // Return Policy

    Because each order is custom, we don’t offer refunds. If there’s an error on our end, we’ll make it right with a reprint at no cost to you. For issues with customer-supplied garments, we can’t guarantee replacements.
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  • Production Timelines and Delays

    Our standard turnaround is 3–5 business days after deposit and artwork approval. Larger runs, specialty prints, or supply issues may extend this timeline. While we do our best to stay on schedule, delays caused by shipping carriers, garment shortages, or factors outside our control are not guaranteed. We’ll keep you updated on any changes as they come up.

  • Order Changes or Cancelation Policy

    Orders can be changed or canceled before production begins. Once screens are burned, garments are ordered, or printing has started, deposits and setup costs are non-refundable. Any additional changes made after approval may result in extra fees and extended turnaround times.

  • Shippping and Delivery Terms

    We offer both local pickup and nationwide shipping. All shipping costs are the responsibility of the customer unless otherwise agreed. Once packages are handed off to the carrier, ISPS is not liable for delays, damages, or lost shipments. Tracking information will be provided as soon as your order ships.
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